Contact Us About Casino Reviews and Editorial Queries
Have something to tell us? Here’s how to reach the team at Casino Bonus Au.
What to write to us about
Corrections and updates. Spotted an outdated bonus, a broken link, or a factual error in one of our reviews? Send us the page URL and a short description of the problem. We take accuracy seriously and prioritise fixing confirmed mistakes.
Editorial questions. If you have questions about how we review casinos, how our ratings work, or why a particular brand appears (or doesn’t appear) in our listings, we’re happy to explain our methodology.
Partnerships and advertising. Businesses interested in working with Casino Bonus Au should include their company details and a brief description of the proposed collaboration in their first email, so we can respond with something useful rather than a list of follow-up questions.
How to reach us
Email [email protected] from the address you’d like our reply sent to.
We aim to respond to every genuine enquiry within 2 business days. If you haven’t heard back within that window, check your spam folder before writing again — occasionally our replies get filtered out.
To help us help you, include:
- the page or article you’re referring to (URL if possible),
- your specific question or the correction you’d like us to check,
- any screenshots that illustrate the issue.
Gambling problems? This isn’t the right place
If gambling is causing financial stress, conflict at home, or a loss of control for you or someone close to you, please don’t write to us — we’re a review website, not a support service, and we can’t provide the help you need.
Instead, visit our Responsible Gambling page for information and links to Australian support services, and consider registering with BetStop, Australia’s National Self-Exclusion Register. BetStop blocks you from licensed Australian wagering sites and apps.
Two important things to know:
- BetStop does not cover offshore casinos. It will not close or prevent accounts with offshore operators, and there is no way to shorten an exclusion once registered — early removal requires a statutory declaration and is not possible during the first 3 months.
- Offshore casinos offer no Australian consumer-law recourse, no ombudsman access, and no court jurisdiction. Australian authorities cannot help recover funds from an unlicensed operator.
Before you write about a casino dispute
We review and rate casinos, but we cannot recover deposits or winnings on your behalf. If you have a dispute with an operator, keep screenshots, reference numbers, and timestamps of every transaction and conversation, and report unlicensed operators to your state or territory regulator. Remember: the Interactive Gambling Act targets providers, not players — accessing prohibited services is not an offence for Australian residents.
We look forward to hearing from you.
— The Casino Bonus Au team